Should an unpaid sale reduce stock?
Once the goods have physically left, record the stock movement even if payment is pending. Keep the customer balance separately. Waiting for payment can make goods that have already left appear available.
How do I handle a return after delivery?
Link it to the original order, count and inspect it, then classify it as saleable, damaged or awaiting review. Handle any credit separately: a financial correction does not automatically mean usable stock has returned.
Can cartons and pieces share a product record?
Only when there is a reliable, tested unit conversion. Otherwise distinguish the records clearly and account for conversions explicitly. Mixing units without a conversion can greatly overstate availability.
Why do we keep making emergency purchases?
Review the affected items, consumption, supplier lead time and outstanding orders. Check for unrecorded internal issues. Identify the source of the shortage before changing reorder levels or blaming the supplier.
What should I test before choosing a plan?
Use a small sample of your own products. Record a delivery, sale, return and stock correction, then reconcile the closing balance. Ask which plan includes the users, locations, imports and reports you need. Check current pricing and confirm essential workflows with the team before committing.
What happens if my internet connection drops?
Test connection loss on the devices your staff will use. Do not assume offline entry or automatic syncing is available. Keep a numbered record of movements during an outage, appoint one person to enter them when access returns, and reconcile the entries to avoid duplicates.
Can I use NGN prices and my existing invoice format?
Ask the team to demonstrate NGN display, rounding and your required invoice fields using a sample document. Currency display alone does not confirm that every invoicing requirement is met. Verify the actual output before replacing your current process.
Will it connect to my checkout or online store?
Confirm your exact checkout, store platform and required integration with the team. Test a sale, cancellation and return end to end. Until a connection is verified, decide who records each order and when so items are not sold or deducted twice.