Do I need a scanner to start?
No. A clear SKU and consistent entry process can be enough for a pilot. Before buying a scanner, test your labels and device with the intended workflow. Identifying a product is separate from recording its sale or receipt.
How often should we count?
Count fast sellers, high-value items and products with repeated discrepancies more frequently. Use less frequent counts for stable items. Record dates and differences so the schedule follows actual risk.
How should I handle bundles or gift sets?
Decide whether sets are assembled in advance or at sale time, then account for components once. Test bundle support before relying on automatic deductions; otherwise maintain a clear assembly or component issue record.
What about products with expiry dates?
Where batch traceability or expiry control matters, demonstrate receiving, picking and returning a specific batch before rollout. A product-level quantity alone is not enough for these workflows.
What should I test before choosing a plan?
Use a small sample of your own products. Record a delivery, sale, return and stock correction, then reconcile the closing balance. Ask which plan includes the users, locations, imports and reports you need. Check current pricing and confirm essential workflows with the team before committing.
What happens if my internet connection drops?
Test connection loss on the devices your staff will use. Do not assume offline entry or automatic syncing is available. Keep a numbered record of movements during an outage, appoint one person to enter them when access returns, and reconcile the entries to avoid duplicates.
Can I use NGN prices and my existing invoice format?
Ask the team to demonstrate NGN display, rounding and your required invoice fields using a sample document. Currency display alone does not confirm that every invoicing requirement is met. Verify the actual output before replacing your current process.
Will it connect to my checkout or online store?
Confirm your exact checkout, store platform and required integration with the team. Test a sale, cancellation and return end to end. Until a connection is verified, decide who records each order and when so items are not sold or deducted twice.