Do I need inventory software or a warehouse management system?
Basic inventory software may suit quantity tracking and simple transfers. Directed picking, complex bin rules or wave planning can require a warehouse management system. Demonstrate your busiest receiving and picking workflow before choosing.
Should damaged goods count as available?
No. Keep them identifiable and separate from saleable stock until inspection, repair, supplier return or disposal is resolved. Physical presence does not make an item available to promise to a customer.
How do I avoid counting transfers twice?
Link source dispatch and destination receipt with one reference. Do not leave goods available at the source while adding them to the destination. Track in-transit quantities in the system or a controlled transfer register.
Which differences should I investigate first?
Prioritize unexplained high-value differences, repeated wrong-item picks, unconfirmed transfers and recurring supplier shortages. Check unit and process errors before assuming loss, and preserve the original record when correcting it.
What should I test before choosing a plan?
Use a small sample of your own products. Record a delivery, sale, return and stock correction, then reconcile the closing balance. Ask which plan includes the users, locations, imports and reports you need. Check current pricing and confirm essential workflows with the team before committing.
What happens if my internet connection drops?
Test connection loss on the devices your staff will use. Do not assume offline entry or automatic syncing is available. Keep a numbered record of movements during an outage, appoint one person to enter them when access returns, and reconcile the entries to avoid duplicates.
Can I use NGN prices and my existing invoice format?
Ask the team to demonstrate NGN display, rounding and your required invoice fields using a sample document. Currency display alone does not confirm that every invoicing requirement is met. Verify the actual output before replacing your current process.
Will it connect to my checkout or online store?
Confirm your exact checkout, store platform and required integration with the team. Test a sale, cancellation and return end to end. Until a connection is verified, decide who records each order and when so items are not sold or deducted twice.